Shipping Information

Ready to place your order? Excited? We are too! Here's what to expect:

All Room configurations over $950 ship free!
All other orders ship for a flat fee of $65 or $75 per order.

 forkliftEasily place your order online 24/7.
Live chat or call if you need any assistance; we’re happy to help!

Once we receive your order, it takes 3-5 business days to be processed before it ships from our warehouse in Lexington, NC.

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Transit normally takes several business days depending upon location. Delivery times are Monday through Friday 8:00AM – 5:00PM.

curbside delivery

Standard shipments are curbside freight deliveries which differ from small package deliveries – depending upon the size of your order, shipments may come on a pallet.

Please have one (or two) adults who are able to carry items from curbside/driveway into your home.

Optional in-home delivery includes delivery + carrying your order up 1 flight of stairs, unboxing and removal of all packaging.

inspect furniture delliveryWhen your delivery arrives, please inspect and sign for each piece of your shipment.

Our warehouse crew will have packed your order with TLC, but accidents can happen during freight transit. It’s important to carefully look over each piece of your shipment.

In the event of any damaged or missing items; please retain all items, make a note on the delivery receipt and and take a photo of the damage. Then contact us for assistance.

 

Shipping FAQ's

The freight carrier will contact you to arrange a day for your delivery.
Delivery days and times are Monday through Friday between 8AM to 5PM.
Deliveries are not scheduled by Craft or Maxwood Furniture, but by each freight carrier.

Need a rush delivery? We can help! Contact us for custom delivery quotes.
Phone:1-877-776-3388
Email: customercare@craftbedrooms.com

Please contact us for International shipping inquires:
Phone:1-877-776-3388
Email: customercare@craftbedrooms.com

Some of our delivery partners may offer in-home assembly for an additional cost. To see if this is available in your area please contact us.
Phone:1-877-776-3388
Email: customercare@craftbedrooms.com

Within the contiguous United States we offer the following shipping methods:

  • Ground Shipping (US Postal Service, UPS or FedEx) For smaller items such as knobs and accessories.
  • Residential Curbside (Freight/Truck) Dressers, desks & beds will all ship this way.
  • Premier In-Home Delivery (Professional Crew – 2 Man Team, does not include assembly of items)

Let someone else do the heavy lifting and clean up!

Premier In-Home Delivery service includes:

  • Delivery of items to room of your choice. (up one flight of stairs)
  • Un-boxing items and removal of packaging/trash.
  • Assembly of furniture is not included, and only available in select areas.

Our 3rd party freight carrier will deliver your shipment to your home. This does not include bringing the shipment inside, set up, removal of trash, or unpacking your items. Please have one (or two) adults who are able to carry items from curbside/driveway into your home.

Live in the “Boonies?” Or maybe you have an obstacle course for a driveway? We can still help!
If you foresee limited tractor trailer access, high incline to your destination, unpaved or long narrow driveways or any other known issue that may prevent or affect the delivery with a large freight truck let us know so that we may assign the correct delivery service to your home.
Phone:1-877-776-3388
Email: customercare@craftbedrooms.com

If you receive a shipment with a damaged or broken item make a note on the delivery ticket before signing it. Please do not refuse the entire delivery, this will make the return process longer. Retain all items received and take a photo of the damage if you are able. Then, contact us for a assistance. customercare@craftbedrooms.com

Please keep in mind that estimated shipping & transit times do not include holidays and/or weekends.
Craft or Maxwood Furniture, Inc. are not responsible for unforeseeable or uncontrollable shipping delays.
Craft or Maxwood Furniture, Inc. cannot adjust delivery dates once freight shipments have been released from our warehouse.
While most orders ship within the time-frame noted, estimated shipping & delivery time frames are not guaranteed. Delivery times and dates controlled by third party freight carriers, not Craft or Maxwood Furniture, Inc., and are subject to change.