Ordering Terms & Conditions

PAYMENTS
Payment is taken at the time orders are submitted.

ORDER CHANGES
Orders received during standard business hours 8:30 am – 5:00 pm Monday – Friday typically begin processing immediately. Orders received outside business hours begin processing the next business day.

To request an order change, please email us within 24 hours of placing your order. We will make every effort to accommodate order changes, but please note that not all change requests can be accommodated.

Orders which have been processed and shipped cannot be changed or cancelled.

If shipping address submitted with the order to be changed for any reason after shipment, re-routing fees and/or administration fees may apply.

ORDER CANCELLATIONS
Orders received during standard business hours 8:30 am – 5:00 pm Monday – Friday typically begin processing immediately. Orders received outside business hours begin processing the next business day.

To request an order cancellation, please email us within 24 hours of placing your order. We will make every effort to accommodate cancellations, but please note that not all cancellation requests can be accommodated.

Orders which have been processed and shipped cannot be changed or cancelled.

SHIPPING
Once we receive your order, it is processed and ships from our warehouse in Lexington, NC. This normally takes 3-5 business days.

Orders ship via 3rd party freight carriers. The freight carrier will contact you to arrange a time and date for your delivery. Transit normally takes several business days depending upon location. Delivery times are Monday through Friday 8:00AM – 5:00PM.

If shipping address submitted with the order need to be changed for any reason after shipment, re-routing fees and/or administration fees may apply.

Standard shipments are curbside freight deliveries which differ from small package deliveries. Depending upon the size of your order, shipments may come on a pallet. Please have one (or two) adults who are able to carry items from curbside/driveway into your home.

Optional in-home delivery includes delivery + carrying your order up 1 flight of stairs, unboxing and removal of all packaging.

When your delivery arrives, please carefully inspect and sign for each piece of your shipment.

ORDER ERRORS OR DAMAGED SHIPMENTS
Our warehouse crew will have packed your order appropriately for freight shipment, but accidents can happen during freight transit. Please inspect each piece of your shipment.

In the event of any damaged or missing items; please retain all items, make a note on the delivery receipt and and take a photo of the damage. Then contact us for assistance.

Damage such as crushed corners, nicks, dings, dents or breakage of any kind is considered freight related. Freight related damage claims will only be honored if you noted the damage on the delivery receipt at the time of your delivery. If an item is visibly damaged, please do not refuse the entire delivery.

If a delivery receipt is signed/accepted as “clear” without noting any damage, Craft & Maxwood Furniture, Inc. will be unable to provide replacement of the merchandise. Damaged items noted on the Delivery Receipt at time of delivery, will be repaired or replaced at our sole discretion and are not eligible to be cancelled.

Claims for damage and/or missing against the freight company cannot be accepted unless the damage is noted on the Delivery Receipt at the time of delivery.

UNDELIVERABLE AND REFUSED DELIVERIES
Undeliverable, missed or refused deliveries that are returned to our warehouse, but rescheduled for delivery will incur all additional shipping charges (to the delivery location and back to the original shipping address) and will require payment from the customer prior to delivery.

Deliveries refused or not scheduled for re-delivery by you within 10 days of notification will be considered abandoned and returned to our facility without refunds or credits. You must be present to receive, inspect and sign for your delivery.

RETURNS
Please note that we are not able accept buyers’ remorse returns.

Return requests can only be considered if filed within 48 hours of receipt of goods.

REFUNDS
Refunds will be processed within 30 days of order cancellation for unshipped orders. Refunds for returned items will be dispersed within 30 days of our receiving the merchandise, provided items are received in good condition as determined by Craft & Maxwood Furniture, Inc. Additional shipping and restocking fees may apply.

Refunds can not be issued for cancellations due to delivery or transportation delays.

Final Sale items cannot be refunded.

VARIATIONS
Please note that since devices, computers and displays can vary greatly and be calibrated differently, finish colors viewed online may differ from the actual product. Samples are available so that you can see finish colors.

Wood is unique, variations in grain, color, fit & finish are normal and to be expected. Wood is porous and will expand and contract due to humidity changes in the home. Changes in temperature or humidity can cause joints to open & close and/or wood to warp and crack. Extreme changes may also cause moisture to become trapped under the finish and cause cracking & peeling. As wood expands and contracts it may cause cracking in the joints of painted furniture which is considered normal and unavoidable. Replacement parts are available on a case by case basis.

ERRORS & INACCURACIES
Best efforts are made to ensure accuracy of information and prices on our website, promotional materials and communications. However, Craft & Maxwood Furniture, Inc. reserve the right to amend any pricing, typographical and/or human or technical errors on our website or materials. Errors discovered in items which have been ordered will be communicated as soon as possible along with the option of reconfirming an order at the correct price or canceling it. If we are unable to contact a customer regarding an error, we will treat the order as cancelled.